Raijintek Co. Ltd Limited Warranty Policy

Warranty all (non-networking) products purchased from Raijintek as free from defects in material and workmanship for normal use by the ORIGINAL purchaser for warranty period. The Raijintek Warranty would like to assure all the users of Raijintek’s Products to be free from any defects as a result of faulty manufacturing or faulty components under the following terms and conditions:
Raijintek is not responsible for damage to or loss of any programs, data, or removable storage media. You are responsible for backing up any programs or data on removable storage media.
Except for the warranties set forth herein, Raijintek disclaims all other warranties, expressed or implied or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.
Any implied warranties that may be imposed by applicable law are limited to the terms of this limited warranty. In no event shall Raijintek be liable for any incidental, special or consequential damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the product, even if Raijintek has been advised of the possibility of such damages.
You agree that repair, replacement or refund (only within the first 3 months upon purchase and only valid if you can offer the proof of purchase), as applicable, under the warranty services described herein is your sole and exclusive remedy with respect to any breach of the Raijintek limited warranty set forth herein. If, despite the foregoing limitations, for any reason Raijintek becomes liable to you for damages incurred by you in connection with this agreement, then, the liability of Raijintek will be limited to the amount equal to the latest distributors price.
Some states or provinces/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages for consumer products, and some states or provinces/jurisdictions do not allow limitations on how long an implied warranty lasts.
In such states or provinces/jurisdictions, the exclusions or limitations of this limited warranty may not apply to you.
This limited warranty gives you specific legal rights.
You may also have other rights that vary from state to state/jurisdiction to jurisdiction. You are advised to consult applicable state and provincial/local laws.
1. Warranty Length
All products from Raijintek at least carry 1 year warranty from the date of purchase, with the exception of power supply units which carry a 2-5year warranty. If no proof of purchase can be presented upon request, Raijintek cannot be held responsible for warranty service. ( If you have no receipt, the warranty period will be a good gesture of will, upon on RJK, based on the manufacturing date as determined by the serial number of your product.)
2. Who Is Protected
The original customer purchasing the Raijintek Product is covered under the Raijintek Warranty Program.
3. What Is and Is Not Covered
It is important to note that our warranty is not an unconditional guarantee for the duration of the Program. Any replaced parts become the property of Raijintek. The Program does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
The Program does not cover any events such as below:
◆ Any damages unrelated to manufacturing defects.
◆ Any unsuitable environment or use of the product in Raijintek Opinion.
◆ Any product which has been modified without official permission from Raijintek, or on which the serial number or warranty sticker has been defaced, modified, or removed.
Damage, deterioration or malfunction resulting from:
◆ Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, commercial or industrial use, unauthorized product modification or failure to follow instructions included with the product.
◆ Third party products using Raijintek Components will not be covered by warranty. See your vendor or the manufacturer for information about servicing.
◆ Repair or attempted repair by anyone not authorized by Raijintek, Inc.
◆ Any shipment damages (claims must be made with the carrier).
◆ Unauthorized repairs to a Raijintek product will void the warranty offered by the Program. Raijintek reserves the right to refuse to service any product which has been altered, modified or repaired by non- Raijintek Service personnel.
◆ Raijintek does not warrant that this product will meet your requirements. It is your responsibility to determine the suitability of this product for your purpose.
◆ Removal or installation charges.
◆ You are responsible for the cost of shipping the product to Raijintek. Raijintek pays the cost of returning a product to you.
◆ Raijintek reserves the right to replace the product with a service product at their sole discretion at any time.
◆ Product malfunction or damage resulting from liquids or moisture.
◆ All accessories that malfunction due to physical damage such as: USB cables, extension cables, adapter cables, adapters, power cords, screws, retention brackets, ear cups, and all other similar accessories.
4. Local Law And Your Warranty
This warranty gives you specific legal rights. You may also have other rights granted under local law. These rights may vary. Place of attorney is Taipei / Taiwan, ROC.
5. Limitations Of Implied Warranties
There are no other oral or written warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph one.
6. To Obtain Technical Support
If you need help installing or troubleshooting a product please submit a technical support request here.
7. Exclusion of Damages (Disclaimer)
Raijintek’s sole obligation and liability under this Program is limited to the repair or replacement of a defective product at our option. Raijintek shall not, in any event, be liable to the purchaser or any third party for any incidental or consequential damage, (including, but not limited to, damages resulting from interruption of service and loss of business), or liability in tort relating to this product or resulting from its use or possession.
8. For Warranty Service
Global warranty is not currently available. Warranty is based on the country / or the continent of purchase where our official distributors and authorized resellers are based and work.
In North America:
If your product needs repair or defects within the first 30 days after purchase, please return it to the merchant from whom you purchased the product with and enclose a description of the problem and a copy of your proof of purchase with the defective product. All replacement products have an extended 30 days of warranty after the item has been received by the customer. For any extended warranty services covered under the Program, please log onto our website to complete the RMA application form online. The request form will allow you to request for replacement parts. If you have any questions regarding the RMA process, please submit a technical support ticket here. When returning product, please be sure to enclose a clear description of the problem and your proof of purchase with the defective product and return it as instructed by the RAIJINTEK RMA Department. Be sure to package the product securely (preferably in its original packaging) and ship it postpaid. Your dealer or Raijintek will not be responsible for damage due to shipping. During the warranty period, your product will be repaired or replaced without charge, excluding shipping and handling.
Outside North America and Europe:
If your product needs to be returned within the warranty period, please do so through the retailer or distributor from whom you purchased the product.
In Europe:
Within the first 2 years after purchase, please return your product (or for power supplies installed within our enclosures, just the failed power supply) to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact Raijintek Customer Support for assistance and instructions. Raijintek will not accept returns without prior approval and an RMA number.
When returning product, please be sure to enclose a clear description of the problem and your proof of purchase with the defective product and return it as instructed by Raijintek. Be sure to package the product securely (preferably in its original packaging) and ship it postpaid. Your dealer or Raijintek will not be responsible for damage due to shipping. During the warranty period, your product will be repaired or replaced without charge, excluding shipping and handling.
9. Within 30 days the purchaser is entitled for a full refund if he encounters any problems or a faulty product.
After this time period the supplier has the right to deny on refund and / or deduct the time value of the item and refund only partial or deny at all and insist on a service.
Product Limited Warranty Period
PRODUCT SERIES Description Region Warranty
LIQUID AIO COOLER PUMP ONLY / UPON ON DATE OF PURCHASE ALL 2 years
FULL SET WATER COOLING KIT Pump, Radiator, Tubes, Water Block, Fittings, Fan ALL 2 years
FAN COMPLETE ITEM ALL 2 years
AGERAS 12 Series 3 years
Chassis Series Complete Item ALL 2 years
Accessories Complete Product ALL 2 years
POWER SUPPLIES ATHOS SERIES ALL 2 years
ERMIS SERIES 3 years
ERMIS EVO 3 years
CRATOS SERIES 5 years
CRATOS LITE 5 years
AMPERE SERIES 7 years
AMPERE II 10 years
COOLERS, CPU AND GPU's Complete Product ALL 2 years
SI AIO PUMP ALL 2 years
SI AIO COMPLETE LOOP ALL 2 years
STANDARD COOLER COMPLETE ITEM EU 2 years
OTHER TERRITORY 1 year